How This Facility Achieved Metric Success in the Critical Care Unit

Download the case study Partnership Background After finding success in an existing Emergency Medicine partnership, a Texas facility asked SCP Health (SCP) to manage its Critical Care Medicine (CCM) program as well. Due to the nationwide intensivist shortage and an expanding geriatric population that requires intensive care, this facility was looking for assistance in becoming […]

Building An Emergency Department Team And Strong Culture From The Ground Up

Partnership Background A rural North Carolina health system built a new state-of-the-art facility to better serve the community and increase access to care. Though it quickly attracted a steady volume of ED visits in its first two years, the new facility only had one truly designated provider—the rest were pulled from the system’s main campus […]

Utilizing Direct-To-Employer Marketing to Engage a New Patient Population

Partnership Overview A 99-bed facility in Mississippi partnered with SCP Health’s (SCP’s) patient engagement team to help improve care coordination and increase direct-to-employer marketing opportunities in their community. Partnership Goals Build relationships with local employers to reach the commercially insured population Increase efficiency of scheduling, billing, and care processes Gain provider buy-in for using outsourced […]

Elevating Community Health By Partnering With Employers

SCP’s Strategy SCP’s patient engagement team helped the facility improve scheduling, reduce nonclinical errors, and increase referrals by: Educating local employers on employee healthcare needs by embracing more health screenings and wellness activities Empowering the hospital to cost-effectively coordinate and facilitate employer-sponsored employee health needs and encounters Building a new process for ensuring information accuracy […]

Deploying Telehospitalists Improves Metrics and Morale

Partnership Background This 49-bed hospital in Texas has been partnering with SCP Health (SCP) for clinical services and practice management since 2009. What started with an Emergency Medicine (EM) contract grew to include Hospital Medicine (HM) as well—creating smoother operations and increased care cohesion across specialties. As hospital goals shifted and telehealth technology came into […]

Revenue Cycle And Documentation Assurance Management Partnership Produces Measurable Results

Partnership Overview This non-profit faith-affiliated system of hospitals has 18 facilities with over 6,000 physicians throughout Colorado and Kansas. SCP Health (SCP) is currently contracted with this client to perform professional coding, billing, and collections for over 200 Hospital Medicine (HM) physicians. Additionally, SCP has an agreement for management services for recruiting, staffing, and scheduling. […]

Enhancing Program Economics And Building A Culture Of Continuous Improvement

Benefits Of Regular Check Up Partnership Overview Centura Health, a not-for-profit faith-based system, has 17 facilities with over 6,000 physicians and employs its own Hospital Medicine (HM) provider group, within the Centura Health Physician Group (CHPG). Centura was searching for an established partner with access to people, processes, and technology to help optimize CHPG. Goals […]

Accelerated Hospital Medicine Program Startup Yields Significant Metric Results In Under Six Months

Benefits Of Regular Check Up Partnership Background This regional medical center in Iowa is part of a large, faith-based system—and was struggling with inadequate staffing and high length of stay (LOS) in its Hospital Medicine (HM) program. After hearing about SCP Health (SCP) from one of SCP’s current Midwest clients, this medical center decided to […]

Collaboration And Coverage Models: How One Facility’s ER Became The Model In Its Health System

SCP worked in tandem with this facility’s fully supportive leadership team to understand the biggest pain points of its Emergency Medicine program and make meaningful changes.

Patient Loyalty Through the Emergency Department

When health systems fully grasp the difference between loyalty and satisfaction, they stand to solve a host of seemingly unrelated challenges, from the rise of self-pay to the proliferation of online feedback (via Facebook and Twitter as well as online ratings sites) to the decrease in patient volume