Keeping Patients at the Center
By Ken Heinrich, MD and Rodolphe Taby, MD Health care has room for many opinions and perspectives, but there are a few fundamental truths that we, as physicians, must share. Delivering high-quality care to our patients must remain at the center of strategies and decisions. The physician-patient relationship is sacrosanct and must be respected […]
Balancing clinical compensation
The current clinical compensation landscape presents a broad range of challenges for hospital and health system executives, medical directors, and clinicians. Volatile patient volumes make it difficult to staff at optimal coverage amounts consistently; the environment demands clinicians to be both patient-centric and hyper-productive; health systems and hospitals are operating on razor-thin margins; inflation requires […]
Emergency Medicine Q&A
With Ken Heinrich, MD, Executive Vice President, Chief Medical Officer – Emergency Medicine What does the future look like for emergency medicine clinicians? I know a lot of emergency medicine clinicians are worried about the future. There are lots of concerns about there being less demand for this specialty in the coming years, and how […]
Critical Care Q&A
With Erika Gabbard, DNP, RN, CCNS, CCRN-K What do you think is most important to intensivist clinicians today? When I talk to critical care physicians, nurse practitioners, and physician assistants, I am always struck by how important it is to walk through how we design protocols and training to ensure quality care delivery, how we […]
Enhancing Patient Loyalty and Value through a Connected Care Journey
Today, patients are arguably more empowered than ever before—and with higher expectations. And yet, a large gap remains between patient expectations for care and the reality of their experience before, during, and after a hospital stay. A staggering 96% of patient complaints are related to customer service rather than the quality of care, and 81% of customers report being […]
Being a healer in a health care system that needs help – advocating for a better future
By Randy Pilgrim, MD, FACEP, FAAFP In health care today, our days are filled with concerns – patient care complexities, staffing shortages, throughput issues, and a myriad of other challenges. Fundamentally, as clinicians, we are deeply concerned about our ability to deliver high-quality care in a chaotic environment. The issues of the day (or night) […]
5 Strategies Health Care Executives Should Focus on in Today’s Market
Over the last few years, health care has continuously experienced dramatic shifts – in volume and acuity, care delivery, staffing, reimbursement, and public perceptions and expectations. The landscape will continue to change rapidly, creating an imperative for health care organizations to critically evaluate where to make changes and how to do so. In order to […]
6 Factors in Improving Cost & Quality of Physician Services
Six Key Factors to Consider in Health Care Decision-Making: Improving Your Physician Services Program in Today’s Environment The financial strain on today’s health systems is extreme, and the environment is more complex than ever. It will take a new level of vision and expertise to successfully navigate these uncharted waters. Change is the new normal […]
How to Engage Patients Before, During, and After Clinical Encounters
How do you provide the best patient experience when healthcare is shifting to a customer service mindset? Use these 4 ways to engage patients before, during, and after clinical encounters.
Clinical Integration: The Key to Improving Outcomes for Patients, Clinicians, and Hospitals
What is clinical integration? How does it benefit patients, clinicians, and hospitals? Explore its benefits and the steps to implement this in your hospital.
