SCP Connected Care
SCP Connected Care
Connecting Care for Better Outcomes
Bridging gaps in care delivery through our integrated clinical and non-clinical solutions, which connect sites of care and provide strategic patient outreach, helping patients manage their care across the continuum, improving outcomes, enhancing experience, and reducing the overall cost of care
Our Connected Care Solutions
More than patient engagement, our Connected Care solutions are a key factor in positive health outcomes and patient experience.
Our solutions complement your existing programs, helping patients find care, providing input to care teams while in the hospital, supporting post-discharge care, and improving health outcomes.
Connected Care Proactive
Connected Care During
Connected Care Next
Connected Care Complete
Our Approach to Connected Care
We utilize a multi-channel, people-powered, and tech-enabled system to bridge gaps and improve health outcomes and patient experience.
Enhance health outcomes and patient experience by using modern, multi-channel outreach technology to effectively connect your health system with your patients, reducing the total cost of care.
Provide a “white-label” option so all patient care coordination is cohesive across the health system, improving hospital brand and patient loyalty.
Utilize logic-driven care communication, aligning patient risk with the preferred communication method and appropriate next best action.
Real-time access for your internal teams, to provide actionable insights that improve quality outcomes, patient experience, and operational efficiencies.
Improving Patient Experience
The patient journey is complex; we work with you to tackle challenges with proven solutions that advance your strategies and enhance the quality of care.
Success Story: Improving HCAHPS Scores with a Post-Discharge Follow-Up Program
An East Coast community-based health system aimed to elevate their patient satisfaction scores to top-percentile ranking. By engaging patients within 24-48 hours post-discharge, addressing concerns timely, and leveraging data insights to address systemic barriers to exceptional experience, they saw significant improvements in all HCAHPS domains within three months.