6 Hospital Management Strategies to Thrive in Today's Healthcare Environment

Design your hospital’s strategic plan for care delivery models around generational preferences. Offer access points in convenient places through virtual primary and minor acute direct-to-consumer models, as well as with digital tools and applications.

Acquiring new patients is more expensive than keeping existing ones. Test loyalty programs that are simple and straightforward, reward customers, and create sustainable, lifelong relationships with patients.

Front-end point of service (POS) collection policies help combat bad debt and increase collections. POS payment collection works because patients are more willing to pay when they need a service rather than after they’ve received it.

Telehealth programs enable hospitals to continue a relationship with post-acute care patients following discharge from the hospital. This promotes revenue growth by creating opportunities that line up with the CMS shift to focus on higher quality primary care.

Agile planning shapes the hospital’s vision through data analysis, enabling the health system to set more short-term goals based on best practices. This allows executives to manage the hospital’s operational performance more effectively.