SCP Health developed a customized program management solution to address Centura’s specific situation and needs:

• Implemented revenue cycle and documentation assurance processes to address missed revenue in billing variances and impact collections per encounter
• Established management guidelines focused on finding cost efficiencies, optimizing physicians’ schedules (including integrating NPs and PAs), and increasing productivity
• Educated providers on clinical documentation best practices, the complex reimbursement environment, and important patient experience levers
• Improved communication to increase physician engagement, quality of patient interactions, ability to monitor performance, and transparency with stakeholders
• Streamlined provider scheduling

This approach was successful due to two key reasons: frequent and open communications, and quick adaptation to new situations throughout the change management process.